AI Customer Support Agent
Triages support tickets against company policy, decides refund eligibility with a deterministic rules engine, drafts a reply, and holds everything for a human to approve. There is no code path from a model tool call to a refund.
The first eval run missed 5 of the 15 tickets that should have reached a human. Four fixes later it misses none. It runs live on AWS, deployed from Terraform.
FastAPI · LangGraph · Postgres + pgvector · Claude · Terraform · AWS